"Professional, knowledgeable, courteous customer service." -- Personal insurance client from Dartmouth, MA
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 If you need to report a personal insurance or business insurance claim, you have several options. Use whichever option is most convenient for you. But be sure to report your claim in a timely manner.
Direct to Us During Regular Business Hours - Use one of our Preliminary Report of Claim forms (Auto, Home, or Business) to begin the process. We will follow-up with you by phone.
- Stop by one of our offices, Paul & Dixon at 388 County Street, or Stoddard Insurance at 4436 Acushnet Avenue, during our normal business hours and pick up any claims forms that are needed. You may choose to have us help you fill them out right there in the office, of course.
- Call your claim in to either of our offices and we will begin the claims process immediately and advise you of your next steps. Call Paul & Dixon at 508-996-8593 (Toll-Free in MA 800-785-8593), Stoddard Insurance at 508-998-3228.
Direct to Us Outside Regular Business Hours- Use one of our Preliminary Report of Claim forms (Auto, Home, or Business) to begin the process. We will follow-up with you by phone during regular business hours.
- You can return completed forms or send correspondence by mail to us at Paul & Dixon, 388 County Street, New Bedford, MA 02740 or Stoddard Insurance, 4436 Acushnet Avenue, New Bedford, MA 02745.
- Fax forms, correspondence to us at 508-990-1784.
- Email forms, correspondence to your client service representative or our general email box .
- Access our 24/7 Telephone Claim Service (see menu below.)
Direct to Your Insurance Company
24/7 Telephone Claim Service Menu When you call our office after hours, a real, live claim representative from your insurance company is just a few touches on your telephone’s keypad away. In fact, about all you need to know is your insurance company’s name (we’ll help you with that, too) to get the ball rolling.
Here’s all you have to do:
- During the phone greeting, press 1 to access the claim service.
- You will then be given a menu of insurance companies from which to choose:
For Paul & Dixon
Press 1 for OneBeacon
Press 2 for Safety
Press 3 for Arbella
Press 4 for Travelers
Press 5 for MiddleOak Group (Holyoke Mutual, Middlesex Mutual)
Press 6 for Harleysville-Worcester
Press 7 for Providence Mutual
Press 8 for Peerless
Press 9 for Plymouth Rock, Tower Group, Patrons Mutual, or Hartford Flood / National Flood Services
For Stoddard Insurance
Press 1 for Arbella
Press 2 for Safety
Press 3 for Patrons Mutual
Press 4 for Travelers
Press 5 for MiddleOak Group (Holyoke Mutual, Middlesex Mutual)
Press 6 for Harleysville-Worcester
Press 7 for Providence Mutual
Press 8 for Peerless
Press 9 for Plymouth Rock, Tower Group, Hartford Flood / National Flood Services
Please be sure to wait a moment after your selection while you are connected to your insurance company.
That’s all there is to it.
While we hope you will never need to use our 24/7 Telephone Claim Service, we also hope it gives you added assurance that your insurer and Paul & Dixon/Stoddard Insurance will be there when you need us.
As your agent, we are here to help in any way possible. Please do not hesitate to contact us if you have any questions about how to report your claim or about the claims settlement process. |
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